Shipping Policy

Shipping Days

We ship Tuesdays and Wednesdays only, weather permitting.

We do not ship on Mondays due to the high volume of FedEx packages, which increases the risk of delays or misplaced shipments. We also do not ship later in the week to avoid potential weekend transit delays. We do not ship on weekends.

Shipping Process

All reptiles, amphibians, and invertebrates are shipped via FedEx Priority Overnight for next-day arrival.

For the safety of our animals, shipments are held for pickup at the FedEx Ship Center (hub) nearest your destination whenever possible. The recipient must present a valid government-issued photo ID matching the name on the shipment to pick up the package.

Before your animal is shipped, you must:

• Sign our electronic Sales Agreement.

• Speak with us to confirm you will be available to pick up your animal on the scheduled arrival date.

Orders will not be shipped until these requirements have been completed.

Once your shipment has been processed, you will receive tracking information. Every animal is securely packed in an insulated shipping box with appropriate seasonal heat or cold packs and protective cushioning to ensure a safe and stress-free journey.

Live Arrival Guarantee

Our guarantee covers live arrival only.

Every animal is feeding consistently and leaves our facility healthy and well-established. Once your animal has been picked up safely, its care becomes the responsibility of the buyer. Please ensure you have the proper enclosure, temperatures, humidity, and husbandry in place before shipment.

If you experience an issue within 24 hours of pickup, contact us immediately so we can determine whether a resolution is available.

The Live Arrival Guarantee does not apply to inverts or amphibians.

Know Your Local Laws

It is the buyer's responsibility to ensure any animal purchased is legal to own in their state, county, and municipality.

If you are unsure of your local regulations, please contact your state's Fish and Wildlife or Fish and Game agency before placing your order. New England Reptile Distributors is not responsible for orders placed in violation of local, state, or federal laws.

Dead on Arrival (DOA) Policy

If your animal arrives deceased (DOA), you must contact us immediately upon pickup.

To submit a DOA claim, please provide:

• Clear photographs of the shipping box and packaging.

• Clear photographs of the entire animal.

• A video showing the animal to verify it is deceased.

After reviewing your claim, we will work with you to provide an appropriate resolution, which may include a replacement animal if one is available.