NERD Terms of Sale - Live Arrival, Cancellations, Deposit and Other Policies

Live Animal Purchase and Sales Agreement and Terms of Service 

All animals purchased are guaranteed to be healthy, feeding consistently, and sexed within specification. The seller agrees that the animal(s) being purchased are exactly as represented in color, pattern, size, and sex. If the animal is not as described you must contact us within 24 hours and a satisfactory replacement or refund will be issued. Return shipping will be at the buyer’s expense.

Please be aware of your local, state, and federal requirements regarding animal ownership. New England Reptile Distributors is not responsible for your failure to abide by those regulations.


New England Reptile Distributors offers a live arrival guarantee. If the animal is D.O.A. (Dead Upon Arrival) please contact us within one hour of delivery with a photograph of the packaging and the deceased animal. If any health issues arise, or the animal is not as described, we must be informed within 24 hours and we will work with you to help resolve the issue. Temperament is dependent on many variables and the temperament and disposition is not guaranteed.

** Live Arrival Guarantee does NOT apply to amphibians.**


If you place an order with us and choose to cancel for whatever reason, we retain 50%, the cost of our nonrefundable deposit, as a restocking fee for the time the animal could have remained on the website, as well as the employees time for the care for that animal since the purchase. We understand that this may seem unfair or frustrating but we have thousands of animals in the facility with very little time to spare to deal with cancellations. If you aren't fully committed to the purchase of an animal when you check out please wait until you are 100% certain you have the funds and definitely want that animal. It isn't fair to our staff, the animal, or other customers who are interested in the animal.

Furthermore if you place an order and we hold for shipment beyond 30 days and receive no communication the entire order will be forfeited with no refund for the time the animals should have remained on the website and been sold.


We offer 30 day Payment plans on purchases more than $500 and less than $5,000.00 and 60 Day Payment plans on purchases over $5,000.00. We do not currently offer payment plans for orders under $500.

Our payment plans require a half down nonrefundable, nontransferable deposit.

If you fail to complete payment within the date given or are not consistent with payments, any payments made up into that point will remain with us and your deposit will be voided with the animal being placed back up for sale. You will be sent a deposit agreement to be signed when the original 50% deposit is made. The deposit covers the cost of the animal as well as shipment.