Live Animal Purchase and Sales Agreement & Terms of Service

Animal Guarantee

All animals are guaranteed to be healthy, feeding consistently, and sexed as specified at the time of sale. The seller guarantees that each animal is accurately represented in its color, pattern, size, and sex.

If you believe an animal is not as described, you must notify us within 24 hours of delivery. Upon review, we will provide a satisfactory replacement or refund. Return shipping costs are the responsibility of the buyer.

Buyers are responsible for ensuring compliance with all applicable local, state, and federal laws regarding animal ownership. New England Reptile Distributors is not responsible for any failure to comply with these regulations.

Live Arrival Guarantee

New England Reptile Distributors guarantees live arrival on all shipped animals.

If an animal arrives deceased (DOA), you must notify us within one hour of delivery and provide photographs of both the unopened packaging and the deceased animal.

If an animal develops a health concern or is not as described, you must contact us within 24 hours of delivery. We will work with you to resolve the issue.

Temperament and disposition are influenced by many factors and cannot be guaranteed.

Cancellation Policy

Orders canceled by the buyer are subject to a 50% nonrefundable fee, representing the required deposit. This fee compensates for the time the animal was reserved and unavailable for purchase by other customers, as well as the ongoing care provided by our staff.

Please place an order only when you are certain you intend to complete the purchase and have the necessary funds available.

If an order is held for shipment for more than 30 days without communication from the buyer, the order will be considered abandoned. The animal(s) will be returned to inventory, and all payments made will be forfeited without refund.

Payment Plans & Deposits

Payment plans are available as follows:

• Purchases of $500 or more: Up to 30 days

• Purchases of $5,000 or more: Up to 60 days

Payment plans are not available for purchases under $500.

A 50% nonrefundable, nontransferable deposit is required to begin a payment plan.

If the balance is not paid in full by the agreed-upon due date, or if scheduled payments are not maintained, all payments made—including the deposit—will be forfeited. The animal will be returned to inventory and made available for sale.

A Payment Plan Agreement must be signed at the time the initial 50% deposit is received. The deposit covers the reservation of the animal and associated shipping costs.

 

ALL LIVE ANIMAL SHIPMENTS will be held at the FedEx Hub nearest to the animal's final destination.

Shipping Policy

 

Shipping Days

We ship Tuesdays and Wednesdays only, weather permitting.

We do not ship on Mondays due to the high volume of FedEx packages, which increases the risk of delays or misplaced shipments. We also do not ship later in the week to avoid potential weekend transit delays. We do not ship on weekends.

Shipping Process

All reptiles, amphibians, and invertebrates are shipped via FedEx Priority Overnight for next-day arrival.

For the safety of our animals, shipments are held for pickup at the FedEx Ship Center (hub) nearest your destination whenever possible. The recipient must present a valid government-issued photo ID matching the name on the shipment to pick up the package.

Before your animal is shipped, you must:

• Sign our electronic Sales Agreement.

• Speak with us to confirm you will be available to pick up your animal on the scheduled arrival date.

Orders will not be shipped until these requirements have been completed.

Once your shipment has been processed, you will receive tracking information. Every animal is securely packed in an insulated shipping box with appropriate seasonal heat or cold packs and protective cushioning to ensure a safe and stress-free journey.

Live Arrival Guarantee

Our guarantee covers live arrival only.

Every animal is feeding consistently and leaves our facility healthy and well-established. Once your animal has been picked up safely, its care becomes the responsibility of the buyer. Please ensure you have the proper enclosure, temperatures, humidity, and husbandry in place before shipment.

If you experience an issue within 24 hours of pickup, contact us immediately so we can determine whether a resolution is available.

The Live Arrival Guarantee does not apply to inverts or amphibians.

Know Your Local Laws

It is the buyer's responsibility to ensure any animal purchased is legal to own in their state, county, and municipality.

If you are unsure of your local regulations, please contact your state's Fish and Wildlife or Fish and Game agency before placing your order. New England Reptile Distributors is not responsible for orders placed in violation of local, state, or federal laws.

Dead on Arrival (DOA) Policy

If your animal arrives deceased (DOA), you must contact us immediately upon pickup.

To submit a DOA claim, please provide:

• Clear photographs of the shipping box and packaging.

• Clear photographs of the entire animal.

• A video showing the animal to verify it is deceased.

After reviewing your claim, we will work with you to provide an appropriate resolution, which may include a replacement animal if one is available.