NERD Terms of Sale - Live Arrival, Cancellations, Deposit and Other Policies

Live Animal Purchase and Sales Agreement and Terms of Service 

All animals purchased are guaranteed to be healthy, feeding consistently, and sexed within specification. The seller agrees that the animal(s) being purchased are exactly as represented in color, pattern, size, and sex. If the animal is not as described you must contact us within 24 hours and a satisfactory replacement or refund will be issued. Return shipping will be at the buyer’s expense.

Please be aware of your local, state, and federal requirements regarding animal ownership. New England Reptile Distributors is not responsible for your failure to abide by those regulations.

CANCELLATION POLICY

If you place an order with us and choose to cancel for whatever reason, we retain 50%, the cost of our nonrefundable deposit, as a restocking fee for the time the animal could have remained on the website, as well as the employees time for the care for that animal since the purchase. We understand that this may seem unfair or frustrating but we have thousands of animals in the facility with very little time to spare to deal with cancellations. If you aren't fully committed to the purchase of an animal when you check out please wait until you are 100% certain you have the funds and definitely want that animal. It isn't fair to our staff, the animal, or other customers who are interested in the animal.

Furthermore if you place an order and we hold for shipment beyond 30 days and receive no communication the entire order will be forfeited with no refund for the time the animals should have remained on the website and been sold.

PAYMENT PLAN/DEPOSIT POLICY

We offer 30 day Payment plans on purchases more than $500 and less than $5,000.00 and 60 Day Payment plans on purchases over $5,000.00. We do not currently offer payment plans for orders under $500.

Our payment plans require a half down nonrefundable, nontransferable deposit.

If you fail to complete payment within the date given or are not consistent with payments, any payments made up into that point will remain with us and your deposit will be voided with the animal being placed back up for sale. You will be sent a deposit agreement to be signed when the original 50% deposit is made. The deposit covers the cost of the animal as well as shipment.

 

ALL LIVE ANIMAL SHIPMENTS will be held at the FedEx Hub nearest to the animal's final destination.

SHIPMENT DAYS

Our current available shipping days are Tuesday and Wednesday WEATHER PERMITTING. We do not ship past these days for the safety of the animal and to avoid any possible late week delays. We do not ship on the weekends at all.

THE SHIPPING PROCESS AND HOW WE SHIP

We ship FedEx priority overnight for all reptiles, amphibians, and invertebrates so your animal will arrive to you the next day. We provide you with tracking so that you are able to monitor your shipment during its travel.

To make sure that your animal is packaged safe and secure, we use insulated boxes with heat or cool packs depending on the season, and make sure the animal has stuffing not only in the box but the bag or container it is traveling in as well.

You will also receive our electronic sales agreement which is required to be signed before your animal leaves our facility. If you give us a ship date and don't sign the agreement the animal will not leave. If you sign the agreement and don't respond to our email about a shipping date the animal will also not leave. Do not call to schedule shipment, we require email correspondence for your animal to leave so we have a paper trail to confirm the shipment date, our signed agreement, and that the animal has shipped.

LIVE ARRIVAL GUARANTEE

We offer live arrival guarantee only! We do not offer any guarantee past your animal arriving safely as the animals we have available for sale are well started, eating, and in perfect health when they leave the facility. We consider it the new keepers responsibility to have the proper housing and care requirements taken care of before the purchase and shipment of their new animal. If something occurs within the first 24 hours we are to be contacted immediately to figure out if there is a resolution or solution that can be addressed.

**Live Arrival Guarantee does NOT apply to amphibians.**

KNOW YOUR LAWS - LEGAL REPTILE KEEPING

Please know the legalities of the animals you are purchasing! If you aren't aware of what your states regulations are, please do not ask us. It is best that you contact your local fish and game office to see if the species you're looking at purchasing is legal within your state, county and city.

IF YOUR ANIMAL ARRIVES DOA

If your animal is DOA (dead upon arrival) we require the following:

• pictures of the box
• pictures of the entire animal, as well as a video of the animal to confirm that is is in fact deceased.

In the very rare case that this happens, contact us immediately so that we can check our facility for either a replacement animal or discuss another option to make sure you are taken care of.