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NERD Policies

Shipping Policy

Currently we are having ALL LIVE ANIMAL SHIPMENTS held at the nearest FedEx Hub to the destination. This is for the safety of the animals.

We at New England Reptile want to make sure that your animal makes it to you not only alive but safely. We pride ourselves on our professional packaging to ensure that your animal will be protected during the stress of shipment. We have shipped safely year round for years and will continue to do so as the weather allows.

Our available shipping days are Monday, Tuesday, and Wednesday. We do not ship past these days for the safety of the animal and to avoid any possible late week delays. We do not ship on the weekends at all. We ship FedEx priority overnight for all reptiles, amphibians, and invertebrates so your animal will arrive to you the next day. Using Ship Your Reptiles we provide you with immediate tracking so that you are able to monitor your shipment during its travel. To make sure that your animal is packaged safe and secure we use insulated boxes, with heat or cool packs depending on the season, and make sure the animal has stuffing not only in the box but the bag or container it is traveling in as well. You will also receive our electronic sales agreement which is required to be signed before your animal leaves our facility. If you give us a ship date and don't sign the agreement the animal will not leave. If you sign the agreement and don't respond to our email about a shipping date the animal will also not leave. Do not call to schedule shipment, we require email correspondence for your animal to leave so we have a paper trail to confirm the shipment date, our signed agreement, and that the animal has shipped.

If your animal arrives DOA (dead upon arrival) we require pictures of the box, pictures of the entire animal, as well as a video of the animal to confirm that is is in fact deceased. In the rare case that this happens you are to contact us immediately so that we can check our facility for either a replacement animal or discuss another option to make sure you are taken care of.

 

Live Arrival Guarantee

We offer live arrival guarantee only! We do not offer any guarantee past your animal arriving safely as the animals we have available for sale are well started, eating, and in perfect health when they leave the facility. We consider it the new keepers responsibility to have the proper housing and care requirements taken care of before the purchase and shipment of their new animal. If something occurs within the first 24 hours we are to be contacted immediately to figure out if there is a resolution or solution that can be addressed.

Please know the legalities of the animals you are purchasing! If you aren't aware of what your states regulations are please do not ask us, contact your local fish and game to see if the species you're looking at purchasing is legal or requires permitting. We do require proof of permits on animals such as Dwarf Caiman. If you are in any state in New England, besides New Hampshire, please be aware that Reticulated Pythons are illegal. If your animal gets stopped in transit and is seized we are not liable. Once that animal leaves our property it is no longer our responsibility.

 

Cancellation Policy

If you place an order with us and choose to cancel for whatever reason, we retain 50%, the cost of our nonrefundable deposit, as a restocking fee for the time the animal could have remained on the website, as well as the employees time for the care for that animal since the purchase. We understand that this may seem unfair or frustrating but we have thousands of animals in the facility with very little time to spare to deal with cancellations. If you aren't fully committed to the purchase of an animal when you check out please wait until you are 100% certain you have the funds and definitely want that animal. It isn't fair to our staff, the animal, or other customers who are interested in the animal.

Furthermore if you place an order and we hold for shipment beyond 30 days and receive no communication the entire order will be forfeited with no refund for the time the animals should have remained on the website and been sold.

 

Payment Plan/Deposit Policy

We offer 30 day Payment plans on purchases more than $500 and less than $5,000.00 and 60 Day Payment plans on purchases over $5,000.00. We do not currently offer payment plans for orders under $500. Our payment plans require a half down nonrefundable nontransferable deposit. If you fail to complete payment within the date given or are not consistent with payments, any payments made up into that point will remain with us and your deposit will be voided with the animal being placed back up for sale. You will be sent a deposit agreement to be signed when the original 50% deposit is made. The deposit covers the cost of the animal as well as shipment.