Live Animal Purchase and Sales Agreement and Terms of Service
Please be aware of your local, state, and federal requirements regarding animal ownership. New England Reptile Distributors is not responsible for your failure to abide by those regulations.
LIVE ARRIVAL GUARANTEE
New England Reptile Distributors offers a live arrival guarantee. If the animal is D.O.A. (Dead Upon Arrival) please contact us within one hour of delivery with a photograph of the packaging and the deceased animal. If any health issues arise, or the animal is not as described, we must be informed within 24 hours and we will work with you to help resolve the issue. Temperament is dependent on many variables and the temperament and disposition is not guaranteed.
** Live Arrival Guarantee does NOT apply to amphibians.**
If you place an order with us and choose to cancel for whatever reason, we retain 50%, the cost of our nonrefundable deposit, as a restocking fee for the time the animal could have remained on the website, as well as the employees time for the care for that animal since the purchase. We understand that this may seem unfair or frustrating but we have thousands of animals in the facility with very little time to spare to deal with cancellations. If you aren't fully committed to the purchase of an animal when you check out please wait until you are 100% certain you have the funds and definitely want that animal. It isn't fair to our staff, the animal, or other customers who are interested in the animal.
Furthermore if you place an order and we hold for shipment beyond 30 days and receive no communication the entire order will be forfeited with no refund for the time the animals should have remained on the website and been sold.
PAYMENT PLAN/DEPOSIT POLICY
We offer 30 day Payment plans on purchases more than $500 and less than $5,000.00 and 60 Day Payment plans on purchases over $5,000.00. We do not currently offer payment plans for orders under $500.
Our payment plans require a half down nonrefundable, nontransferable deposit.
If you fail to complete payment within the date given or are not consistent with payments, any payments made up into that point will remain with us and your deposit will be voided with the animal being placed back up for sale. You will be sent a deposit agreement to be signed when the original 50% deposit is made. The deposit covers the cost of the animal as well as shipment.
Owned and Operated by Kevin McCurley AKA "The Morph God"
USED EQUIPMENT SALES ARE LOCAL PICK UP ONLY - NO SHIPPING!
IMPORTANT SHIPPING INFORMATION DUE TO COVID19
FOR THE SAFETY OF YOUR ANIMAL, ALL LIVE ANIMALS WILL CONTINUE TO BE HELD AT YOUR NEAREST FED-EX HUB.
We are not doing home deliveries at this time. We ship Monday, Tuesday, and Wednesday weather permitting to your closest hub for pickup. Shipping is priority overnight with FedEx.
We at New England Reptile want to make sure that your animal makes it to you not only alive but safely. We pride ourselves on our professional packaging to ensure that your animal will be protected during the stress of shipment.
Please note that purchasing an animal does not mean that the animal will ship the same day. We will contact you about available shipment dates as well as signing our sales agreement. You will not receive tracking updates until we make your label which will then go to your email. Do not call to schedule shipment dates we require email confirmation to track shipments.
We have shipped safely year round for years and will continue to do so as the weather allows. We have been shipping and selling for over 20 years and have an amazing track record getting our customers their animals in a timely and SAFE manner.
We will not ship until we confirm the order with you and confirm that you will be able to get to the nearest hub (during Covid) or have someone home to receive your new pet. Please call us at (603) 382-2772 if you have any questions about shipping your animal!
We offer a live arrival guarantee. We do not offer any guarantee past your animal arriving safely as the animals we have available for sale are well started, eating, and in perfect health when they leave the facility. ** Live Arrival Guarantee does NOT apply to amphibians.
Please visit NERD's FAQ page to learn more about our policies.